Forgotten password

If you or somebody within your organisation forgets their password, this can easily be reset within the edit users page or you can click the forgotten password link 

Edit users page

1. Find the user on the Manage Users page. For more information on navigating the Manage Users page check out this article: 

2. Click on Edit 

3. Enter and confirm the new password for the user and hit save.

4. Let the user know of their updated log in details - remind them to change this to something secure when they log in.

Forgotten password link 

Click this link on the login page "Forgotten your password? Click here to reset it."

Follow the process and receive your new password 




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